Sizing

Each piece is handmade with time, care, and love — so slight variations in size and shape are to be expected. Think of them as one-of-a-kind! 

Care Instructions 

All ceramic pieces are dishwasher and microwave safe. However, I do recommend hand washing  and avoid microwaving for the longevity of each piece.

Oh No… Sold Out?!

We know, it’s a bummer. So sorry! We’re not taking reservations/preorders at the moment, but you can be the first to know when restocks drop by signing up for our email newsletter or following us on Instagram @Cloud11.studio . We’re working our butt off to make more goodies for you all—thanks so much for your patience and support!

Commission/Customization

I love a lil challenge, but I’m also someone who hates 'owing' people things 😅 A single piece takes 1+ month to throw, trim, dry, and fire, and keeping someone waiting makes me a little anxious. For now, I’m most comfortable making and selling ready-to-go pieces only. That said, if there’s something you really love, feel free to email us! Depending on my workload, I might say yes 💫

Shipping and Local Pickup

We ship Canada and U.S.! Shipping within BC is a flat rate of $12, and Canada-wide shipping is $16. For larger orders or rural addresses, an additional shipping fee may apply. 

Local pickup is available at 809 W 41st Ave, Vancouver. If you choose this option, you’ll receive a “Ready for Pickup” email with available time slots and instructions for scheduling your pickup. Please note pick up is by appointment only.

For U.S. orders, shipping is a flat $30. For all other international destinations, please email us for a custom quote and let us know which items you’re interested in.

Shipping Status

We’re so excited to get your package to you! We always do our best to ship orders out asap. Please allow up to 48 hours for the courier to update the tracking information after recieving your shipping tracking email, updates can take a little time to appear.

Refund and Exchanges 

Each piece is handmade through days of testing, cracking, refining and sometimes crying over cracks. You might notice small differences between mugs that make each one unique. Every mug is carefully tested and inspected before it goes out. We don’t accept returns or exchanges unless the item arrives damaged.